Terms of service

Last updated 25 October 2026

These terms are an agreement between you (the business that signs up) and Pure Basket Co (Pty) Ltd, trading as HomeKept ("we").

1. The service

These terms cover FreshKept (food-safety checks), CleanKept (bathroom and cleaning checks) and HomeKept (lists and notes for households and their helpers or gardeners). FreshKept and CleanKept let your staff record checks by phone and give you reports of those records; FreshKept helps you keep the records Regulation R638 asks for. They do not replace your own responsibility for food safety and hygiene, and we can't guarantee the outcome of any inspection. HomeKept is a communication tool; it is not a payroll, UIF or employment-contract service.

2. Free trial

New accounts get a 14-day free trial. No card is needed. After the trial, FreshKept and CleanKept staff can keep logging checks, but reports are locked until you subscribe. HomeKept pauses until you subscribe. Nothing is deleted in either case.

3. Price and payment

The price is R149 per site per month, or the price shown when you subscribe. HomeKept costs R49 per household per month (R490 a year). FreshKept and CleanKept together in one account cost R249 per site per month for up to 10 bathrooms, R399 for up to 25 and R599 for up to 50. You can also pay for 12 months upfront at the yearly price shown, which costs less than 12 monthly payments. A site is one business location at one address; each site needs its own account. You pay in advance by card through Paystack, which charges the same card each month, or each year on a yearly plan. Prices exclude VAT; if we register for VAT, we will add it and tell you 30 days before it applies. We may change prices with 30 days' notice; founding-customer prices are kept for the period promised.

Invite friends

Each account has a personal invite link. A new customer who signs up with it gets one extra month of free trial, once per phone number. The person who invited them earns one free month once the new customer has paid for their first month and 7 days have passed. We give the free month by refunding the inviter's next payment (on a yearly plan, one month's worth per free month). A free month is worth the inviter's monthly price, or the amount the new customer paid if that is less. A referral does not count if the new customer uses the inviter's email address, phone number or payment card, or if their payment is reversed or disputed. There is no limit on how many people you invite. Free months have no cash value apart from these refunds, and we may cancel rewards gained by misuse.

4. Failed payments

If a payment fails, we'll ask you to update your card. Staff can keep logging, but reports lock if payment is still outstanding a few days after your paid-up date.

5. Cancelling and refunds

You can cancel at any time from the Billing page. You keep full access until the end of the period you have paid for, and you won't be charged again. We don't refund part months.

Yearly plans: cancelling stops the next yearly renewal. If you cancel within 14 days of a yearly payment, we refund it in full. After that, if you want to stop before the year ends, email us: we work out the months you have used at the monthly price and refund the rest, less any card fees. This also covers your right to end a fixed-term agreement under the Consumer Protection Act, where it applies.

6. Your records

Your records belong to you. You can download all of them at any time, even if you haven't paid. Records can't be changed or deleted once saved, so they can be trusted as evidence. We keep them while your account is open and for 3 years after it closes, then delete them.

7. Your responsibilities

Keep your login and staff PINs private, make sure readings are taken properly with a working thermometer, and act on problems the app shows you. Don't use the service for anything unlawful.

8. Availability

We work to keep the service running at all times, and checks can be saved on the phone without signal. Occasionally it may be unavailable for maintenance or reasons outside our control.

9. Limit of liability

As far as the law allows, we are not liable for indirect losses, and our total liability to you is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits your rights under the Consumer Protection Act where it applies.

10. Changes and transfer

We may update these terms and will tell you about important changes 30 days in advance. We may transfer this agreement to a related or successor company that takes over the service, on the same terms; we will tell you if this happens.

11. Privacy and law

We handle personal information as set out in our privacy notice and under POPIA. These terms are governed by South African law.

12. Contact

purebasketco@gmail.com